Who we are
Patio Supply is an outdoor-materials showroom at 9125 State Route 48, Dayton, OH 45458. Phone (937) 885-1948. Questions about this policy or your information: office@patio-supply.com.
Information you give us
When you send a project inquiry, pole-barn or e-bike inquiry, or material quote request, we collect what you enter:
- Your name, email address, phone number and project location (required so we can reply).
- Optional project details: project type, notes, timing, measurements or building dimensions, calculator estimates, whether you are a homeowner, contractor or builder, and whether you have a builder or would like help finding one.
- For quote requests, the products, colors, sizes and quantities you add.
We also record which page a request came from. This website does not take payments or card details; requests are not orders.
Information collected automatically
- Request protection. To limit spam and abuse, we use your network (IP) address to count requests over a short period. It is stored in a one-way scrambled (hashed) form for that purpose.
- Hosting and diagnostics. Our website host and its infrastructure providers process standard technical data such as IP address, browser type, pages requested and times, to deliver and secure the site. Website errors may be reported to the host so we can fix problems, and the host provides us with aggregate visit statistics such as pages viewed and referring sites.
- Browser storage. Your browser keeps your material quote request and calculator entries on your device (local and session storage) so they are not lost between pages. Staff sign-in uses browser storage for the signed-in session. You can clear this storage in your browser settings at any time.
- Map. The homepage includes an embedded Google Map that loads as you scroll toward it. When it loads, Google receives your IP address and may set its own cookies under Google’s privacy policy. Links to Google Maps for directions work the same way.
We do not use advertising trackers or sell information to advertisers.
How we use information
- To respond to your inquiry or quote request, check availability and arrange pickup, delivery or a showroom visit.
- To send you a confirmation of what you asked for and follow up about that request.
- To keep internal records of requests and improve the site.
- To protect the site and our customers from spam, fraud and misuse, and to meet legal obligations.
Automated drafting of replies
When you submit a request, its details, including your notes, may be processed by an AI language-model service to draft the confirmation or first follow-up email you receive. These drafts are limited to the information in your request and verified business facts; if the service is unavailable, a standard template is used instead. AI is not used to make decisions about you that have legal or similarly significant effects.
Who we share information with
We share information only as needed to run the site and handle your request:
- Service providers that work on our behalf: website hosting and database storage (Lovable and its infrastructure providers, including Cloudflare), email delivery (Resend), an AI model service accessed through our hosting platform for drafting replies, and Google Workspace (Google Sheets) where our staff keep a log of requests.
- Local builders or installers, only if you ask us for help finding or connecting with one. We share the project details needed for that introduction.
- Legal reasons: when required by law, or to protect rights, safety and property.
We do not sell your personal information.
Submitting a request does not sign you up for newsletters or marketing email. We email you about the request you made.
How long we keep information
We keep request information for as long as it is useful to handle your project and any follow-up, to keep reasonable business records, and to meet legal or accounting obligations. When it is no longer needed for those purposes, we delete it or keep it only in a form that no longer identifies you. Browser storage on your device stays until you clear it.
Security
We use reasonable safeguards for the information we hold, such as restricting access to staff and services that need it and using encrypted connections. No website or storage system is completely secure, so we cannot guarantee absolute security. Please do not send payment card numbers or other sensitive information through our forms.
Your choices and requests
You can ask us to tell you what information we hold about you, correct it or delete it, and you can tell us to stop contacting you. Email office@patio-supply.com or call (937) 885-1948. We may need to confirm your identity, and we may keep information we are required to retain. Depending on where you live, you may have additional rights under applicable law; we will respond in line with the laws that apply to us.
Children
This website is intended for adults planning outdoor projects. We do not knowingly collect information from children under 13. If you believe a child has sent us information, contact us and we will delete it.
Other websites
Our pages may link to manufacturers, maps or other sites. Their own privacy policies apply when you visit them.
Changes to this policy
If we change this policy, we will post the updated version here with a new effective date. See also our Terms of Use.